Terms and Conditions

PROMOTIONS & Offers

For all promotions & offers, the promoter is Red’s True Barbecue who reserves the right to cancel any promotion at any time. Red’s True Barbecue’s decision is final.

 

Festival Of BBQ 2019

Customer must present promotional booklet to their server in order to claim their offer. Booklets are reusable and Festival of BBQ offers are valid on their specified days and times, between 24th May and 1st September 2019. Dine in only. Only one booklet and one offer can be used per table per visit. No cash alternative is available. Not valid in conjunction with any other offer or promotion, including but not limited to 2-4-1 Cocktails, Kids Eat Free, student discount or any industry discounts. 

 

40% off food

Can be redeemed all day Monday – Thursday. Offer valid against Main Menu food purchase only, when dining in.

 

2-4-1 Express Lunch

Can be redeemed between 12-4pm on Fridays. Offer valid against 7.50 Express Lunch menu food only, when dining in.

 

Free Tropical RumBull or Hawai-Tai mocktail

Can be redeemed all day Friday & Saturday. Offer valid when dining in and purchasing a Main Course (a la carte menu).

 

50% off The Feast

Can be redeemed all day Sunday only, while stocks last. Offer valid when dining in and purchasing the Feast 2+ (£19.95 per person).

 

Other promotions and offers

 

2-4-1 cocktails

Valid Sunday – Thursday, 5pm – close on selected cocktails, ask your server for the full promotional list. Must purchase one full price cocktail in order to redeem free cocktail, cheapest cocktail is free. Red’s reserves the right to change up the promotional cocktail list at any time.

 

Kids Eat Free Weekends

Valid 12pm – 5pm, every Saturday and Sunday. 1 child eats free per accompanying adult orders a full price, main menu main course, not including kid’s meal. Minimum spend per adult £10. Kid’s meal valued at a maximum of £6.45 and must be ordered from the Little Crusaders menu. Maximum three children can eat for free per party size. Not valid in conjunction with any other offer.

IMPORTANT: Red’s True Barbecue takes your privacy extremely seriously. We will always act responsibly when it comes to sharing user generated content. We will always seek written permission from a parent/guardian before we publish or share a photo for our Kids Eat Free campaign. The customer reserves the right to change their mind at any time and Red’s will respectfully withdraw the image in question.

 

Local business discount

20% off local business discount valid all day Sunday to Thursday against main menu food (a la carte only) and all drinks. Dine in Only. Not valid in conjunction with any other offer. Minimum spend £10. ID, such as a corporate pass, payslip or lanyard must be shown to server. Also valid against merchandise.

 

Student discount

Valid Sunday to Thursday, 12pm – close on main menu (a la carte only). Only valid on the customer’s bill presenting a valid NUS card, NUS Extra card or Student Beans app. Not valid with Unidays or any other student discount card. Cannot be used exclusively against alcohol, a full main course must be purchased. Valid when eating in any Red’s True Barbecue restaurant, either Dine in or Carryout. Not valid on any form of 3rd party delivery. Cannot be used in conjunction with any other offer, including 2-4-1 cocktails. No minimum spend applies. Further T&Cs regarding our previous student offers can be found here. Also valid against merchandise.

 

£10 off £30

£10 off your bill when you spend £30 or more on dine-in food and drink (but not exclusively alcohol) in any Red’s True Barbecue restaurant during the promotional period. Only one voucher can be used per table. Original and undamaged vouchers must be presented at point of ordering, no photocopies will be accepted. Voucher will be void if altered, defaced or tampered with. Voucher is single use and must be surrendered upon redemption. Cannot be used against takeout, delivery, or in conjunction with any other offer, discount or promotion (including but not limited to Kid’s Eat Free, Kid’s Menu, Express Lunch, 241 cocktails, Corporate, Emergency Services or Student discount). This voucher holds no monetary value.

 

Bookatable Star Deal April – May 2019

2 Courses & beer or bubbles for £15. Offer only available on dishes from selected Star Deal Menu. Valid 25th April – 31st May 2019. Only valid on bookings made via Bookatable. Cannot be used in conjunction with any other offer or promotion (including but not limited to Kid’s Eat Free, Kid’s Menu, Express Lunch, 241 cocktails, Corporate, Emergency Services or Student discount).

 

Gift of Meat Gift Cards

All gift cards are valid for 12 months from the date of purchase. Non-transferrable – the gift card can not be exchanged for its monetary value in cash. Only available for purchase in the United Kingdom.

 

site specific promotions & offers

 

Leeds, Call Lane

 

CODE App – 50% Off – 50 % off (maximum of 4 covers) valid all day every day against main menu food (a la carte only) up to the value of £20 per person. Dine in Only. Not valid in conjunction with any other offer. App must be shown to server. Each App member can bring 1 friend, maximum 2 App members per table, totalling up to 4 covers in total.

 

Nottingham, Queen Street

 

Industry night – 50% off food valid 5pm – close Sundays only against main menu food (a la carte only). Dine in Only. Not valid in conjunction with any other offer. ID, such as a corporate pass or lanyard must be shown to server.

 

Liverpool, Hanover Street

 

Liverpool ONE staff discount – Valid all day Sunday to Thursday against main menu food (a la carte only). Dine in Only. Not valid in conjunction with any other offer. ID, such as a corporate pass or lanyard must be shown to server. Also valid against merchandise.

Free drink with a football match ticket – Show your football match ticket and have a free pint of Tax Evasion, glass of House Wine or large Soft Drink (postmix) when dining on the main food menu. Not valid in conjunction with any other offer. Dine in Only. Only applies to sporting events within Liverpool city.

 

Manchester, Albert Square

 

CODE App – 50% Off – 50 % off (maximum of 4 covers) valid all day Sunday and Monday against main menu food (a la carte only) up to the value of £20 per person. Dine in Only. Not valid in conjunction with any other offer. App must be shown to server. Each App member can bring 1 friend, maximum 2 App members per table, totalling up to 4 covers in total.

Motel One guest £10 off £30 voucher – £10 off your bill when you spend £30 or more on dine-in food and drink (but not exclusively alcohol) in any Red’s True Barbecue restaurant during the promotional period. Only one voucher can be used per table. Original and undamaged vouchers must be presented at point of ordering, no photocopies will be accepted. Voucher will be void if altered, defaced or tampered with. Voucher is single use and must be surrendered upon redemption. Cannot be used against takeout, delivery, or in conjunction with any other offer, discount or promotion (including but not limited to Kid’s Eat Free, Kid’s Menu, Express Lunch, 241 cocktails, Corporate, Emergency Services or Student discount). This voucher holds no monetary value.

Local industry discount – 20% off valid all day Sunday to Thursday against main menu food (a la carte only) and all drinks. Valid against Dine in, Take Away and Kid’s Menu. Not valid in conjunction with any other offer. ID, such as a corporate pass, payslip or lanyard must be shown to server. Also valid against merchandise.

Manchester central discount – 30% off food valid all day every day against main menu food (a la carte only) for all Manchester Central delegates when presenting a valid delegate pass or event ticket. Cannot be used against takeout, delivery, or in conjunction with any other offer, discount or promotion (including but not limited to Kid’s Eat Free, Kid’s Menu, Express Lunch, 241 cocktails, Corporate, Emergency Services or Student discount).

 

Newcastle, Eldon Square

 

Intu staff discount – 40% off valid all day Sunday to Thursday against main menu food (a la carte only). Dine in Only. Not valid in conjunction with any other offer. ID, such as a corporate pass or lanyard must be shown to server.

Toon Army Treats – 30% off food valid all day every day against main menu food (a la carte only), when a valid match ticket is presented to the server. Dine in and Take Out only. Not valid in conjunction with any other offer or 3rd party delivery partners.

 

Red’s true barbecue gift cards

All gift cards are valid for 12 months from the date of purchase. Non-transferrable – the gift card can not be exchanged for its monetary value in cash. Only available for purchase in the United Kingdom.

 

Cancellation by us

We reserve the right to cancel the contract between us if:

 

a) We have insufficient stock to deliver the products you have ordered. If this is the case we will contact you to advise you of an availability date or an alternative product, or refund.

b) Royal Mail do not deliver to your area.

c) One or more of the products you ordered was listed as an incorrect price due to a typographical error.

 

 

Delays

Occasionally, delivery of your order may be delayed or postponed. On the rare occasion that this may happen we would make every effort to keep you as informed as possible and discuss revised delivery timescales with you.

 

 

Intellectual property

The content of this website is protected by copyright, trademarks, database rights and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from Red’s True Barbecue.

 

 

Accuracy of content

Red’s True Barbecue has taken care to ensure that prices quoted on the website are correct at time of publishing and that all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices on the website. All prices displayed are inclusive of VAT.

 

 

Complaints

Red’s True Barbecue always aims to provide the highest level of customer service. If you feel that we have not met that aim, then please contact us. We will respond to your complaint as soon as possible but always within 5 working days. Your complaint will be dealt with fairly and as quickly as possible. If the complaint can not be resolved immediately you will receive a weekly update on progress. Complaints in respect of the quality of the goods you receive will be forwarded to our Executive Chef for review and we promise whenever possible to respond to you with 48 hours. Unfortunately, we are unable to accept the return of any opened produce delivered to you but, if the goods ordered by you do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a gift card to the value of the goods that have fallen short of your expectations.

 

 

Acknowledgment and Acceptance of your order

We will notify you by email as soon as possible to confirm receipt of your order – generally this will be an automated e-mail response. Our acceptance of your order will take place upon dispatch of the product(s) ordered.

 

 

Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

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