So, we’re into our 4th week now at Red’s and to say we’ve been busy doesn’t come close!!
First of all we want to thank you all for your custom so far, without you none of this would be possible. Your response to our opening has completely blown our minds, we hoped it would be popular but we could never have realised just how much. Although service wasn’t as good as we’d hoped in the first week we now have 3 times the staff levels we started with and we operate our kitchen 24 hours a day to ensure that your waiting times for food are as short as possible, on really busy nights there can be a short wait but we are constantly working on things to get it right every time
We also want to address the issue of bookings and queues at Red’s.
Due to the overwhelming popularity of Red’s True Barbecue we don’t take bookings of less than 8 people, we understand this isn’t great for parties of less but give me a few moments and I’ll explain why we have to do this. In short, if we took bookings for less than 8 we would be booked out until the end of February 2013 which means we would have to tell people to come back in 4 months rather than, as is often the case, 1 hour. In addition, to ensure you all get the best chance to try our food we limit our bookings to 2 large parties per evening so the restaurant isn’t booked out each night with large groups.
We also don’t make you queue in the rain and cold as we’re more than happy to take your name and number and call you once we have a table, this means you can at least get on with your day/night or you can have a few drinks in one of the amazing bars that surround us on Call Lane. This really is the fairest way we can do things, although it doesn’t please everyone it seems to work for most
We’re also going to stop taking any bookings on a Friday, Saturday and Sunday as we realise these are the nights most people often want to come. Again, we aren’t trying to make things difficult; we simply want to give you all the best chance of getting in.
On average our mid-week wait is about 1.5 hours after 6.30PM and 2.5 hours after 7.00PM on weekends.
If you want to make a booking, or you have any questions, please email us [email protected] we’ll endeavour to answer any queries you may have.
The Team At Red’s.